Businesses that sell to consumers are rightfully concerned about delivering a high-quality customer experience (CX). In a recent survey of 2,000 consumers conducted by 3Gem Research and Insights, almost 90 percent of respondents said they would remain loyal to a company following a positive customer experience, while almost 75 percent said they would take their business elsewhere after a single negative experience.
Problems or issues with projects often result when the customer and the project manager are not on the same page regarding how the project will work. The longer this misunderstanding exists, the higher the risk of project failure. A good project manager should address these issues very early in the life of the project, putting the project manager and the customer on the same page from the beginning.