Data backup is arguably the most critical function in IT. If you can’t recover your data when systems crash, malware strikes or disaster occurs, your business may not recover, either.
We all know how important it is to start any significant effort on the right foot. This is particularly true for projects in which, as is often the case, either the project manager or the customer liaison (who I will refer to as the “customer”) are not the same people who negotiated and signed the contract. The very beginning of the project is the time for both parties to review the project documents together, make sure they both agree on what is to be done, and uncover and resolve any undocumented expectations that either party has.