The Top 3 Benefits of Working with a Local or Regional Managed Services Provider (MSP)

Partnering with a managed services provider (MSP) makes good business sense, given the complexity of the IT environment and tech talent shortage. More organizations are turning to top managed service providers to support their technology assets and address growing security threats. Managed service provider companies also give customers the flexibility to adapt to new opportunities and changing market conditions.

The growing popularity of managed services has caught the attention of investors. A new Market Update from Drake Star finds that MSP mergers and acquisitions increased 54% in the fourth quarter of 2023. The MSP market is consolidating around fewer, larger MSPs. According to the report, the most acquisitive MSPs each closed four or more transactions in the past two years.

Market consolidation isn’t necessarily a bad thing. By merging with a larger organization, an MSP can gain economies of scale by sharing functions across a larger customer base. Consolidation also gives MSPs access to a broader array of resources and the capital to invest in new solutions and services. In addition, joining a national organization enables an MSP to support customers with locations across the U.S.

There are downsides, however. For the MSP, a merger can mean layoffs, turnover and headaches trying to integrate with the larger company’s processes. There will likely be less flexibility and differences in priorities, values and management styles. This can make it harder for the MSP to maintain strong customer relationships.

#1 Regional Managed Service Provider Companies Offer Customized Solutions

When you google managed service providers in your search for a new IT partner, pay careful attention to where the MSPs are located. Hometown providers are more familiar with the needs of local businesses. They can interact with customers face-to-face, which fosters a deeper understanding of each customer’s unique challenges, goals and operational requirements. They are also better positioned to conduct pre-engagement assessments and in-depth consultations to gain a clearer picture of each customer’s unique challenges and objectives. This insight allows the MSP to tailor solutions precisely to the organization’s requirements and address state and local laws and regulatory mandates rather than pushing one-size-fits-all solutions.

#2 Local Managed Services Providers Deliver Faster Response Time

Time is of the essence when IT issues occur, and a well-staffed local provider can typically respond faster than a national organization. While many issues can be reported through email or a support portal, there will be times when customers need to reach out by phone. If the MSP cannot solve the problem with remote access tools, a technician will have to go onsite.

Partnering with a local or regional managed services provider (MSP) offers significant advantages, including tailored solutions, faster response times, and cost optimization.

When dealing with a large national provider, customers are more likely to experience delays getting support. With a local or regional provider, customers can speak with qualified technicians who are familiar with their IT environments. A local or regional MSP can also dispatch technicians quickly to troubleshoot problems.

#3 Take Advantage of Cost Optimization

All MSPs offer significant cost benefits by providing their customers with access to expertise without the cost of hiring IT professionals. The managed services model also enables organizations to utilize as-a-service solutions for a predictable monthly fee without large, upfront investments.

Local and regional providers can provide a variety of other benefits as well. For example, they can scale solutions to meet specific budget targets and eliminate unneeded features. They can also work with customers to identify areas where cost savings can be achieved through more efficient resource allocation, technology consolidation or other optimization strategies.

Learn Why GDS is Considered One of the Top Managed Service Providers

A reliable, efficient and secure network has never been more important. At a time when every second counts, local and regional MSPs such as GDS offer tailored solutions, personalized service and the close relationships necessary to meet the challenges of an increasingly connected world. 

Before you turn to Google and type in “managed services provider near me,” give us a call or contact us via our website. You will learn that what truly sets us apart is our dedication to customer success. GDS emphasizes proactive management and support, offering 24/7 monitoring and a robust service desk to address issues swiftly. Our strategic approach to IT management includes continuous evaluation and optimization of clients' IT environments, ensuring maximum efficiency and security. Additionally, our commitment to innovation and staying ahead of technological trends means clients benefit from the latest advancements, keeping them competitive in a rapidly evolving digital landscape. This combination of deep industry knowledge, proactive service, and innovative solutions cements GDS's reputation as a leading MSP. 

Not only that, we’re local! This means you can best take advantage of having someone nearby to answer the phone, and even come on-site if need be. Take the first step in partnering with one of the area’s top managed service providers and reach out to us for a demo of our services.

Benefits of Managed IT Services from Global Data Systems

• Strategic Managed IT: We help you solve your technology related business problems.
• Connectivity: We get you reliable, secure connectivity anywhere in the western hemisphere in 48 hours.
• Support: When you need help simply call our 24x7x365 support number.
• Billing: Instead of managing hundreds of vendors - get one, easy to read bill from GDS.

Contact Managed Services Provider, Global Data Systems >