A cloud-based solution that extends your corporate office in Lafayette to remote and mobile users, acting as one single system, improving the communication and productivity of all employees.

• All in one: Voice, Chat, Meeting
• Highly Flexible, Scalable
• Replaces aging communication technology

Comprehensive Management, Support, and Strategic Expertise

Technology is vitally important to Acadiana business operations, but many organizations lack the resources and expertise to manage their IT environments effectively. In-house IT teams often struggle to keep up with the day-to-day maintenance needed to ensure optimal performance and availability. Low-level tasks and firefighting leave little time for strategic initiatives that advance the business.

Managed IT services from GDS help organizations in Lafayette overcome these challenges. Our team of engineers and technicians leverage state-of-the-art tools to monitor and manage the IT environment. GDS works in concert with in-house IT teams to close skills gaps and help transform IT from a cost center to a strategic part of the business.

• High cost of on-premises communications equipment
• User demand for feature-rich collaboration tools
• Inability of remote users to access the company phone system
• Administration and support headaches
• Risks associated with aging communication technology
• Multiple, complex bills for telecom services

A Reliable, Easy-to-Use Solution, Connecting People and Improving Productivity

nCONTACT meets the needs of small to midsize businesses, large enterprises and public-sector entities in Acadiana. Cloud-based communications platforms free organizations from purchasing, installing and maintaining traditional on-premises telephone systems. More importantly, cloud-based solutions make it easy to extend the corporate phone system from Lafayette to remote offices and mobile users, and to integrate multiple collaboration tools into a single system. The challenge lies in selecting a solution that will deliver maximum reliability, quality and scalability.

The GDS nCONTACT Hosted Unified Communications Service provides voice, presence and chat services in an intuitive interface that optimizes productivity and collaboration. Designed by the networking and communication experts at GDS in Lafayette, the solution is hosted in hardened, enterprise-class data centers and backed by world-class, 24/7/365 support.

MANAGED INFRASTRUCTURE - Full lifecycle management of servers, storage and networking equipment, with real-time monitoring and analytics to minimize downtime and speed problem resolution.

The GDS Private Cloud gives you secured control over your IT resources in Lafayette, accessing and storing your data wherever and whenever.

• Increased cloud flexibility
• Pay for space, not hardware
• Around the clock managed by 24/7/365 NOC

While public cloud services deliver key business benefits, it’s not possible to move every application to the public cloud. That’s why many organizations in Acadiana are adopting a hybrid model that incorporates both public and private cloud environments. A private cloud enables organizations to tap the value of the cloud while maintaining control over IT resources.

GDS offers a hosted solution that eliminates the capital costs and complexity associated with building out a private cloud. We provide a private, single-tenant environment that you consume as an operational expense. The solution is hosted in our enterprise-class data centers for maximum performance, security and resilience.

The service can be scaled up or down to meet your changing requirements without the need to purchase hardware. It’s fully maintained and supported by the experts at GDS in Lafayette, freeing your IT team from managing your private cloud.

• High cost and complexity of building out a private cloud
• Security and privacy concerns associated with the public cloud
• Capital tied up in depreciating equipment
• Limited flexibility of the traditional IT environment
• Lack of cloud management expertise

Fully Managed and Secure SD-WAN Solution

Securely connecting people to business applications is often the difference between success and failure. Downtime caused by lost connections, security breaches and poor support — whether in a branch location, corporate office or home office — presents substantial risks. Organizations in Lafayette and across Acadiana suffer lost revenue, decreased productivity, employee turnover and a tarnished reputation.

Next-Generation Connect (NGC) reduces these risks by maximizing the performance, reliability and security of your WAN. NGC is a fully managed and secure SD-WAN solution that minimizes downtime by rapidly switching to a standby Internet connection when an outage is detected. It also manages bandwidth and prioritizes traffic based upon application requirements, business needs and real-time network conditions.

NGC’s advanced security features, including next-generation firewall, antimalware protection, content filtering and more, help to prevent, detect and respond to security threats. NGC is monitored, managed and supported around the clock by GDS’s team of experts, giving you peace of mind that your business is protected.

• Downtime due to Internet outages
• Dropped calls and call quality issues
• Security threats
• Lengthy wait times for connectivity deployments
• Complex Billing
• Confusion over where to go for support

Reduced Risk Through Prevention, Detection and Rapid Response

Almost half of all cyberattacks target small to midsize businesses, and 60 percent of organizations that are hit with a modest cyberattack fail within six months. Cybersecurity is clearly a business imperative, but many organizations in Lafayette or around Acadiana lack the skills, resources and visibility to combat security threats. Cyberattacks can go undetected for weeks or even months, compounding the damage to the organization.
GDS has developed a suite of managed security services that effectively address the primary threat vectors. Our cloud-based tools are designed to prevent network intrusions, protect email and end-user devices, block malicious websites and files, and analyze user behavior to detect compromise. Ongoing maintenance and management ensures that these tools are kept up-to-date and ready to combat emerging threats. Continuous monitoring identifies emerging threats and provides the contextual data need for rapid, effective response.